Payments help
Help with card payments, bank transfers and payment confirmation at checkout.
At checkout
Which payment methods can I use?
Check the payment options shown at checkout for your order. Card and bank transfer options are supported, with availability depending on your checkout.
How do I complete a card payment?
Check your card details and complete any authorization requested by your bank. Keep checkout open while the payment confirmation is processed.
How do I pay by bank transfer?
Use the exact amount and payment reference shown in checkout. Follow the transfer instructions and wait for the confirmation state before leaving checkout.
When something goes wrong
I was charged, but my order is still pending.
Contact support with your payment receipt and order reference so the payment can be checked. Check the existing payment status before making another payment.
Where do I ask about a refund?
Read the refund policy for eligibility and contact support about your order. Include the order reference and explain what happened.