Delivery guidance
Follow your order from payment confirmation to delivery, and know what to do if it is delayed.
Following your delivery
When does fulfilment begin?
Orders move to fulfilment after payment confirmation. Status changes appear in your order history in You.
How long will delivery take?
Delivery windows vary by location and fulfilment workload. Check the information provided for your order rather than assuming a fixed delivery time.
What details should I check?
Confirm the recipient phone number and delivery address before dispatch. Contact support promptly if you notice a mistake.
What if my parcel is late or missing?
Check the latest tracking update. If the expected delivery window has passed or the parcel is marked delivered but has not arrived, contact support with your order reference.