Frequently asked questions
A little help before you shop. Find answers about Baddie, your orders and selling with us.
Getting started
What is Baddie?
Baddie is a social shopping app for beauty and fashion. You can discover products through creators and curated style rooms, shop from sellers, and manage checkout and orders in one place.
How does social shopping work on Baddie?
Creator posts can connect directly to featured products, so you can move from seeing a look to checking the item and buying it without hunting for the source elsewhere.
Can I sell on Baddie?
Yes. Approved merchants can sell as Baddie Partners, while individuals can post community resale listings through Declutter.
Can I use local payment methods?
Yes. Baddie supports trusted local checkout flows with clear payment confirmation and order status updates.
Where do I track my order?
Open You in the app to manage your orders, or use the public order tracker when you have a tracking number or order ID.
After checkout
My payment is pending. What should I do?
Check the confirmation state in checkout. If your account has been debited but the payment is still pending, contact support with your order reference and payment receipt.
How do I get help with a delivery?
Check your order history for the latest status. If the expected delivery window has passed, contact support with your order reference and a description of the issue.
Can I return an item?
Return eligibility depends on the item, its condition and the circumstances of the purchase. Read the refund policy and contact support with your order reference before arranging a return.